The package can be returned to a fast courier company (excluding post office). Through the post office, the transport can exceed the 14 days in which the package must reach us, which is why the exchange or withdrawal from the contract is no longer possible.

The return must arrive at our headquarters within 14 calendar days, starting from the day you received the package.

If you want to make a return, you must bear the cost of transport (round trip if it's an exchange of product). Transport is free only for initial orders.

The return package must be sent to:
- Name: MADE BY SOCIETY
- Contact number: +44 7491 554025

When you want to receive a refund for a product purchased on our website, you must provide us with your bank details (IBAN + BIC / SWIFT & ACCOUNT HOLDER) in the return form (CONTRACT EXIT FORM).

From the moment we receive and verify the return, the amount will be refunded within a maximum of 14 working days.

Returns are sent to 157 Montfichet Rd, London E20 1EJ, Westfield Stratford City, UK.

The return forms can be found on the homepage, at the bottom of the page under POLICIES, in the REFUND POLICY section.

Packages are shipped in UK through partner courier company DHL UK.

Items are usually delivered within 2-5 working days.