Information Note

 

  • OUR CONTACT DETAILS

Company VICOL GENERATION BUSINESS LTD, with headquarters in United Kingdom, Bristol City, 10 Temple Back Street, 1st Floor, Templeback, Postal Code BS16FL, the controller, owner of www.madebysociety.co.uk , will be abbreviated as "Made by Society" or "Data Processor".

  • OUR DPO CONTACT DETAILS

For any information about your rights or any other issue regarding the use of your personal data, can be obtained from our DPO - dataprotection@madebysociety.com.

  • WHAT TYPE OF INFORMATION WE HAVE

We collect several types of information from our users :

  • name, signature, phone ,email address and just in case needed, some information from your ID Card;
  • bank account (in case of returning product/ or any other situation that may require);
  • delivery address;
  • body size;
  • information about your internet connection and the equipment you use to access our website
  • usage details ;
  • Depending on the purpose for which we process your data, from time to time, as explained below, we need to process some data, which will in general be, depending on each case, as follows:
  • supplement to your identity data (for example, language and country from which you interact with us, contact data, etc.);
  • economic and transactions information (for example, your payment or card data, information on your purchases, orders, returns, etc.);
  • connection, geolocation and/or browsing data (for example, the location data, the device identification number or the advertising ID, etc.);
  • commercial information (for example, if you have subscribed to our newsletter);

 

 

  • HOW WE GET THE INFORMATION

The source of this information:

  • directly from you when you provide it to us ;
  • automatically as you navigate through the site (Note! Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons, and other tracking technologies).
  • from third-parties, for example, our business partners.
  • Information You Provide directly to us :
  • information that you provide by filling in forms on our website (this includes information provided at the time of registering your request, subscribing to our email list, posting comments or content);
  • records and copies of your correspondence (including email addresses), if you contact us;

 

  • WHAT WE DO WITH THE INFORMATION

Depending on how you interact with our Platform, we will process your personal data for the following purposes:

  • to manage your registration as user of the Platform (if you decide to become a registered user of our Platform, we need to process)
  • for updates procedure or informative notices, including establish the degree of customer satisfaction with the provided service;
  • to manage payment ;
  • for invoicing purposes ;
  • to meet requests through the Customer Support channels (ex. when you have a warranty issue);
  • personalise the services we offer you and enable us to give you recommendations based on your interactions with us on the Platform ;
  • subscribing to our Newsletter *;
  • to perform promotional actions (only if you authorise us to process the personal data that you have shared with us depending on the promotional action and disclose them through different media such as social networks or the Platform itself);

 

  • HOW WE STORE YOUR INFORMATION

The time for which we will keep your data will depend on the purposes, as explained below:

  • to manage Platform user & registration :we will process your data for the time during which you remain a registered user (meaning, until you decide to unsubscribe);
  • development, performance and execution of the purchase or services contract: we will process your data for the time necessary to manage the purchase of the products or services that you buy, including potential returns, complaints or claims related to the purchase of the product or service in question;
  • customer support: we will process your data for the time necessary to meet your request or application.
  • marketing: we will process your data until you unsubscribe or cancel your subscription to the newsletter (we will show you personalised ads until you change your device, browser and/or cookies settings so that permission to do so is revoked)
  • promotional actions: we will keep the data during a six (6) months period from the end of the action.
  • analysis of usability and quality: we will process your data occasionally for the time during which we proceed to carry out a specific quality action or survey or until we anonymise your browsing data.

 

  • YOUR DATA PROTECTION RIGHTS

Individual data subjects have the following rights under the UK GDPR:

  • The right to be informed about our collection and use of your personal data;
  • The right to access your personal data by means of a subject access request;
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete;
  • The right to erasure ;
  • The right to restrict or object to our processing of your personal data for particular purposes;
  • The right to data portability;
  • Rights relating to automated decision-making and profiling. We DO NOT, however, use your personal data in this way.

 

  • HOW TO COMPLAIN

You can get in touch with our DPO to solve any issue regarding data protection or you can complain to the Information Commissioner’s Office if you are unhappy with DPO resolution.