Warranty
The company Vicol Generation Business Ltd., hereinafter referred to as "Made by Society" or simply "the Company", with headquarters in United Kingdom, Bristol City, 10 Temple Back Street, 1st Floor, Templeback, Postal Code BS16FL, identified by registration number 13706000 assigned on 27.10.2021, holder of the online store www.madebysociety.co.uk, correspondence address for online relations between the Trader and the buyer in Westfield Stratford Mall, Ground Floor, Made By Society Store, Montfichet Rd London E20 , 1EJ – Online Department, and e-mail stratford@madebysociety.com, as a Trader-Seller, we grant consumers this warranty certificate associated with the products purchased from our stores.
All products sold by Made by Society benefit from a guarantee, the application of the guarantee starting from the day the product comes into the Customer's possession, following delivery.
The product warranty represents any commitment from the Company to the Consumer to replace a product found by the Trader to be non-compliant with a new one or to refund to the Consumer the price paid for the product found to be non-compliant by the Trader, in exchange for returning it to the Trader of the non-compliant product for pre-verification by the trader and only if the non-compliant product does not meet the technical specifications or any other requirement that is related to compliance/information under the conditions of the law, respectively only when a possible non-compliance that we find is attributed to the Trader and/or the Manufacturer; In the case of replacing the product found to be non-compliant with a new one, including the latter, it benefits from a new warranty period according to this document .
The warranty period runs from the date of purchase of the product, until the date on which the Manufacturer or Trader assumes responsibility for the replacement of the product found by us to be non-compliant or the reimbursement of the related consideration (in exchange for the non-compliant product) at its own expense, and only if the deficiencies are not imputable The consumer, respectively if they are imputed to the Trader and/or the Producer. The warranty term is related to the "product durability period" and can be exercised mainly within 30 calendar days from the moment the Consumer acquired the product from the Trader, except for mandatory legal provisions that provide otherwise.
Exercising the right to the guarantee is possible only if the good in question is accompanied by the fiscal invoice regarding the purchase of the product in connection with which the complaint is made, according to the legislation in force in United Kingdom, the country in which the legal relationship of sale-purchase of products takes place, representing the place in which the price is collected and handed over to third-party senders in the case of distance sales.
The recommended procedure for accessing the warranty is as follows:
- Delivery to the Trader the product in respect of which deficiencies are reported, together with the relevant fiscal invoice certifying the purchase (copy) and a justified notification from the Consumer, (such as the form regarding the exercise of the warranty right provided as a model) are essential elements to our company for the resolution of any subsequent complaint. The product (complete and clean) with respect to which deficiencies are reported must be handed over/shipped by the Consumer, with a declared account, confirmation of receipt (recommended) and with the possibility of being checked at the time of delivery to the Trader at our headquarters in Westfield Stratford Mall, Ground Floor, Made By Society Store, Montfichet Rd London E20, 1EJ – Online Department – Made By Society.
- The measures that are the subject of the guarantee (replacement of the product or, as the case may be, reimbursement of the related consideration in exchange for handing over the non-compliant product to the Trader) will be granted under the conditions in which it will be established that the existing deficiencies are attributable to the Trader or the Manufacturer, and the consumer has complied with the conditions and the recommendations for use, including the provisions stipulated in the law and in the warranty certificate. In the event of a notification proven to be justified following the finding, formulated in writing, within the terms and conditions stipulated in the law and in this warranty certificate, our Company, in the absence of any cost, will replace the respective product with a similar one (new and of the same size) if the latter is available in stock or at the Consumer's request, the counter value of the product in question will be reimbursed, as recorded in the tax invoice/proof of sale-purchase.
- However, the Consumer has the right to request the Trader to replace the non-conforming product with another of a different type and/or size and with a value at least equal to that of the non-conforming product, and the Trader has the right, to the extent possible, to the available stock and to the assessment to accept such a request from the Customer, with the latter, as the case may be, paying the Trader the positive difference in value between the replaced product and the replacement one.
- The replacement or, as the case may be, the reimbursement of the consideration related to the good in question (this latter measure being carried out by the resolution of the sale-purchase contract), will be carried out by our Company within 14 calendar days from the moment we came into possession of the good in the cause for the purpose of making the finding that we will carry out, accompanied by the related invoice/proof attesting to the purchase and a justified notification made within the terms and conditions stipulated in the law and in this warranty certificate and only if we find non-conformities of the product due to the Trader or the Manufacturer .
- If the deficiencies reported by the Consumer are not attributable to the Manufacturer or the Trader or, as the case may be, the finding could not be made due to the fact that the Consumer did not comply with either the relevant legal provisions or those stipulated in the warranty certificate or the essential recommendations of the use of the product (for example, he handed over the incomplete or dirty product to the Trader, although he did not purchase it as such), the latter will bear any costs committed by our company in the sense of the notification in question (e.g. costs related to carrying out the assessment, costs related to delivery, etc. ).
- If, after making the finding, deficiencies will be found that involve the replacement of the product, the new product will be delivered to the consumer at the delivery address indicated by him. The related costs in such a case will be retained by the Trader.In such a case, the warranty is extended with the period of time between the delivery of the defective goods to the Trader and the delivery of the new product to the Consumer, and once the replacement of the non-compliant product with a new one, including the latter, benefits from the warranty . The related costs in such a case will be retained in the charge of the Trader.
- If, after making the finding, deficiencies will be found that involve the reimbursement of the product's value (including delivery costs), the amount in question will be paid to the consumer's bank account. The related costs in such a case will retained in the charge of the Trader.
- If, after the verification, no deficiencies attributable to the Trader or the Manufacturer will be found, the verified product will be returned to the Consumer at the address indicated by him, and the related costs in such a case will be retained in the charge of the Consumer.
IMPORTANT: This warranty certificate is legally supplemented with the mandatory provisions stipulated in the applicable normative acts, regarding the warranty regime of consumer products sold at a distance.
Instructions for use and maintenance of items sold by "MADE BY SOCIETY UK"
The guarantee produces effects for the goods purchased from our company and used by the consumer under normal and compliant conditions, according to the instructions for use. The instructions for use are presented in the labels related to the sold products. We reserve the right to, in addition to the instructions presented on the labels of the products, present other additional and written instructions to consumers, in which case their compliance must be taken into account, as some of these may be published including in our online store .
As for clothing (including clothing accessories) , it must be washed or cleaned according to the instructions on the label and, as the case may be, those additionally presented by our company. Do not use industrial cleaning products or other non-compliant or inappropriate products, such as but not limited to those containing soda or other chemical derivatives. Make sure in advance that the washing and cleaning products are safe and meet the quality requirements imposed by the legislation applied in the place of sale. Please also take into account the observance of the recommendations/pictograms regarding the washing and cleaning temperature, as well as the methods indicated for carrying them out. At the same time, we inform you that the bags and backpacks sold by our company are only clothing accessories, in the sense that they are not designed to support the storage or transport of weights greater than 1 kilogram. We mention the fact that the textile masks for covering the face sold through our store are exclusively clothing items.
As for leather clothing and belts , they can be cleaned with a soft, damp cloth, without using detergents, solvents, bleaches or any other chemical substances. These solutions can cause irreversible damage to the appearance of the skin and such a situation is not covered by warranty. If the item gets wet, wipe it with a soft cloth and allow it to dry at room temperature without entering the direct contact with heat sources . Do not wash clothes or leather belts in the washing machine, except when it is provided otherwise in the labels of these products.
Regarding all products , do not dry the products by placing them directly on heat sources such as but not limited to radiators, radiators or stoves. Protect the products from objects that could cause snagging, burns, discoloration, stains, perforations, tears, peeling, scratches or any other physical actions that can cause damage, including protecting them from the intervention of domestic animals, insects, rodents, etc. Do not use spray, acetone, acid, oils, benzene, insecticide or other harmful substances on or near the products and ensure their storage in appropriate places, away from excessive humidity, direct sources of heat and the direct and prolonged action of the sun's rays. The articles of clothing must have the closing/clamping mechanisms undone during their dressing and undressing to avoid mechanical destruction of the product and the respective mechanisms. Please keep in mind that the products sold by our company are not intended for sports use. Our company does not assume responsibility for damages caused intentionally or through negligence, by infrigement the instructions for use related to the product. At the same time, our responsibility is not engaged for damages caused by third parties, such as the service providers who ensure the professional cleaning or repair of the products.
If you have any questions or suggestions regarding Made By Society products, please contact us via email at stratford@madebysociety.com .
The staff of our company is ready to offer you the necessary support!
