Terms of Service

The company Vicol Generation Business Ltd., hereinafter referred to as "Made by Society" or simply "the Company", with headquarters in United Kingdom, Bristol City, 10 Temple Back Street, 1st Floor, Templeback, Postal Code BS16FL, identified by registration number 13706000 assigned on 27.10.2021, address for correspondence regarding online relations between Trader and Consumer in Westfield Stratford Mall, Ground Floor, Made By Society Store, Montfichet Rd London E20, 1EJ – Online Department and e-mail stratford@madebysociety.com, established and operating in accordance with the regulations applicable in United Kingdom, we inform you about the terms and conditions regarding navigation in the online store www.madebysociety.co.uk , located in our property.

MADE BY SOCIETY online store, where clothing items and accessories are mainly sold.

In the context in which you continue browsing in the online store, you express your agreement with the regulations, policies and all the information notes publicly presented within it, in compliance with the normative acts that govern the activity of our company.

Browsing within the online store requires: (a) the processing of personal data in accordance with the UK General Data Protection Regulation (UK - GDPR), (b) users' knowledge and acceptance of the terms and conditions stipulated in this document, the privacy policy regarding the processing personal data, cookie code processing policy, warranty policy, return policy, but also those presented in various information notes or regulations displayed in the online store, understanding and accepting in advance of an order that involves a commercial relationship precisely, the fact that our company's liability can only be exercised under the legislation applicable in United Kingdom, supplemented by the public information letters that I referred to above, as they may contain, as the case may be, derogations from legal provisions without mandatory effect, respectively only exemptions allowed by normative acts; c) understanding and accepting the fact that the documents from point b. noted above are connected to each other and only together establish the conditions of operation, use and navigation within the online store and the responsibility of our company.

At the beginning of navigation in the online store, please read carefully, in full and periodically, as well as before placing any order, the documents we refer to in the previous paragraph, as they can be periodically updated, by additions and modifications, unilaterally by our company and without the consent or prior notification of the consumers. Important to mention is the fact that any update in this sense will produce effects only from the moment of presentation in the online store. Thus, in the context in which you have already created a user account or are the owner of a newsletter subscription, these updates are applicable to you starting from the moment they are publicly presented in the online store. In the opposite sense, we inform you that if you purchased products from the online store, the information presented publicly in the online store is applicable to you at the time you sent us your order regarding the purchase of products. By way of exception, the information regarding the update of some legal obligations, the privacy policy regarding the processing of personal data, the policy regarding the use of cookie codes are applicable to all users starting with the moment of republishing by our company in an appropriate form within the online store.

At the same time, we reserve the right to modify, edit, delete, suspend or interrupt, temporarily or permanently, the online store or its content for reasons that legitimately concern the administration of our business.

Our company reserves the right to limit, at its own discretion, the access of third parties to its services and to block, suspend or delete access to the online store, the account or, as the case may be, the subscription of any user in the well-justified case where we consider that his access the orders made by certain users in connection with the online store and/or the activity we carry out could harm in any way the legitimate or commercial interests we have. Therefore, we have the possibility to implicitly refuse collaboration with users who present inappropriate behavior, uncivilized or aggressive language or are suspected of engaging in illegal activities or contrary to our legitimate purpose. By way of example, we reserve the right not to accept orders placed by users who previously proceeded to make orders that were not picked up on their delivery date contrary to the law, respectively who did not partially or fully pay the value of the ordered goods or services. In the same way, we reserve the right not to honor orders placed by users who have previously adopted uncivilized language towards our operators or who have tried to defraud payments or are reasonably suspected of trying to do so.

Our company does not assume responsibility for the improper operation/viewing of the information or images displayed in the online store, in the conditions that this situation would be caused by the insufficient technical capacity of the devices used by users to access it. At the same time, we inform you that we are not responsible for certain facts over which we have no direct control. Such an example can be remembered, for example, in the context of technical errors generated by the companies that provide the hosting or maintenance of the online store or that ensure the transmission of the flow of information between the parties of the commercial relationship.

To the extent that the online store displays advertisements or links of a commercial nature belonging to third parties and whose content cannot be directly controlled by our company, we will not be responsible for their content or for possible infrigement of copyright author and intellectual property. Thus, we expressly distance ourselves from all content in all advertisements or linked pages belonging to third parties and do not claim such content as our own.

In case of an unusually high volume of traffic coming from an internet network, our company reserves the right to ask consumers to manually enter captcha validation codes, in order to protect the information in the online store.

1. Contract documents
   

We inform you that the purchase of products and services within or through this online store has the nature of a sale-purchase contract in simplified form and concluded at a distance, governed by the applicable legislation in UK, the state in which our company is registered and has its professional headquarters, representing including the place from which we provide commercial services for our clients and, as the case may be, collect the related price.

The sales contract for the products sold through the online store will be concluded in English. By placing an order in this online store, you confirm on your own responsibility and guarantee that you are 18 years of age or older because we do not intend to have commercial relations with people who have not met this minimum age.

Mainly, the sales-purchase relationship you have with our company is certified in the first phase based on the confirmation and acceptance of your order by us, and later based on the fiscal purchase invoice that is handed over to you either together with the purchased products or which will be accessible within your user account. The sale-purchase contract is considered to be concluded between the Trader and the Consumer, when you receive a notification regarding the confirmation of your order or, in its absence, the confirmation regarding the shipment of your order sent by our company or, as the case may be, by the partner company to which I assigned the delivery of the products ordered by you. Important to mention is the fact that you will acquire ownership of the ordered goods only at the moment of paying the related price in full and receiving our confirmation. Starting with the moment you take possession of the ordered goods, the risks regarding them are transferred to you.

In order to purchase products from the online store, it is necessary to complete the following technical steps in order:

1. The introduction by the Consumer into the shopping cart of the desired products in order to make the online purchase;
2. The completion by the Consumer of all the necessary data in the order form and their transmission to the Trader by validating the order form, which implies a payment obligation for the Consumer ;

(such data are mainly name and surname, the address to which you request us to deliver the products, the home address - for invoicing, the phone number belonging to the Consumer/recipient, the e-mail address for confirming the order and selecting the delivery method with making the payment according to the payment method, meaning that, in the case of an online transaction, it may also be necessary to fill in the data related to the bank card by which you agree to pay the value of the ordered products);

1. The Consumer's agreement with the terms and conditions of the online store, the return policy, the guarantee policy, the confidentiality policy, the information note and the cookie codes; confirmation of the minimum age of the Consumer so that it is possible to fulfill the commercial relationship;
2. Confirmation of the order by the Trader after the moment when the Consumer has fulfilled points no. a, b and c above; Once the Trader confirms the Consumer's order, between them begins a commercial relationship at a distance and in the nature of a contract in a simplified form, with mutual and interdependent rights and obligations between the Trader and the Consumer as the Order was fully or partially confirmed;

Optionally and in addition to points no. a-c as above and only when the Trader grants this possibility, the Consumer can also choose for:

1. To be contacted by phone in connection with his order by a representative who acts on behalf and in the interest of the Trader(e.g. the staff of our company that provides commercial support);
2. To subscribe to the Trader's newsletter in order to be notified about commercial and marketing activities related to the online store as well as the products sold within it;
3. To create a user account in the online store;

By registering an order in this online store, you agree to the form of communication carried out electronically, by telephone and/or by correspondence, methods by which our company legitimately carries out commercial activities. After placing an order and prior to its acceptance in a clear, concrete and non-susceptible form of interpretation by our company as the Trader, but also after this moment, you agree that in justified cases we contact the Consumer to transmit or for to receive essential information in relation to the order sent and/or to request confirmation of the order or other measures in relation to it, and by placing a request or submitting an order you agree including in this aspect, except for the cases where you refused to contact you by phone.

2. Availability and product description

We try to be as specific as possible about products and product availability, including the availability of model, size, color and type, the amount of stock available, the product description and the cost involved in your order. However, although we do our best to ensure that the product information in the online store is correct, it is possible that the website may contain typographical errors or inaccuracies. Therefore, we reserve the right to correct any errors, inaccuracies or omissions and to modify and update the information at any time, without prior notification to the Consumers (unless you previously submitted an order in progress).

Mainly, according to your order, the object of the sale-purchase contract consists of new clothing items (such as clothes or other fashion accessories), as presented by us and provided they are available in stock. Also, please note that certain colors of the products you view in the online store depend on the monitor/screen of your access device, and therefore we cannot guarantee that the display of colors will be completely similar, some of which may vary, but there will always be a reasonable proportion between the electronic aspect of the ordered product and the physical aspect of the ordered product.

We constantly make the effort to ensure that all the products we deliver to you are compliant and of satisfactory quality, but please check them at the moment you come into possession of them and notify us without delay of any possible non-compliance in accordance with the policy of guarantee because for our company it receives the respect of the legitimate rights that you have.

At the same time, we inform you that the information provided about the products in the online store is for informational purposes only. Please make sure you read and understand all labels, warnings and instructions provided with the product before use.

3. Placing product orders

Information about the characteristics of the products is available in the online store. From a legal point of view, the content of the online store does not represent a proposal for a purchase contract, but an exemplary and informative presentation of our products. Thus, once an order is placed in the online store, an aspect that represents a payment obligation on the part of the consumer, this constitutes your offer to buy a product listed by our company, conditioned by the right of our company to accept your order by confirming this one.

Our company can assign or subcontract a third party in order to entrust it with the execution of the order sent by you. By placing an order in the online store, you expressly understand and accept that the Trader does not have the obligation to request your consent in this regard, but has the obligation to notify you in advance only for the purpose of information in the aspect of a possible assignment or subcontracting. Such information is consented to be fulfilled even by mentioning it in the content of our online store. However, the Trader will always be responsible to the Consumer for all contractual obligations. Likewise, we reserve the right to transfer ownership of the online store through legal documents concluded with third parties that we validate according to our discretion.

In order to place an order, you have the opportunity to add the desired products or services to the shopping cart, then complete the order by processing the related payment in one of the ways expressly accepted by our company. Once added to the shopping cart, the respective products or services will be available for purchase, as long as there is stock available for them. Adding them to the shopping cart, without finalizing the order, does not constitute its registration nor the reservation of the desired products or services. However, if you add products to the shopping cart and do not continue the process of placing the order in a reasonable time, through electronic correspondence, we have the possibility, but not the obligation, to remind you of the started process because we want to be close to our customers under the aspect of commercial relations, and by adding the products to the shopping cart, you express your agreement in this sense, understanding and accepting that we can proceed in this way to achieve a legitimate interest specific to both parties.

In order to place an order and to contract commercial services in the online store, it is necessary to go through and fill in specific fields in this regard to the extent that you consent to this. In some of these fields, you will either have to express your consent, or fill in personal data that belong to you (and, as the case may be, that belong to the recipient if it is a different person) and are necessary or obviously useful for the purpose the acceptance and fulfillment of your request by our company based on the existing legal obligations, your consent and/or the legitimate commercial interest we have. In order to send an order to our company, you will have to complete it by completing and sending the applicable order form, which requires a payment obligation on your part corresponding to the price displayed in the shopping cart with possible clarifications in this regard in terms of possible additional costs, as it could be for example transport charges or customs costs. Afterwards, you will receive a notification regarding the registration of the order, but this notification is not a confirmation from us. The acceptance of the order will be carried out only if you receive from our company a concrete and unequivocal notification attesting the confirmation of the order in question, in part or in full, and/or if you receive from the carrier a delivery confirmation. Therefore, for objective reasons such as unavailable stock, there is a possibility that only part of your order will be accepted by our company, you having the possibility to accept or refuse this situation within the limits of the law and the applicable documents and publicly presented within the online store.

By completing the order, you agree and confirm on your own responsibility that all the data provided by you to our company are complete and real. At the same time, by registering an order, you agree to contact you by phone and/or by mail, in any situation related to the fulfillment of the order you sent us, to the extent that the order form does not provide otherwise . As an example, you may be contacted to confirm the order or certain information within it, when an order is incomplete or unsafe in our justified opinion based on the information you have provided.

With the prior information of the consumer in question, our company is entitled to cancel an online order in the following cases:

- the issuing bank and/or the payment processor does not accept the card or the transaction whose processing is requested through it;

- the data provided by the Consumer in order to place the order are incorrect, incomplete or insufficient to complete it;

- if a fraud or other illegal activity is suspected;

- we have well-founded reasons to believe that in the last 3 years, prior to the order in question, you have participated in acts or acts of a nature to prejudice the legitimate commercial and/or legal interest of our company;

- we have well-founded reasons to believe that by placing an order for goods and/or services, you intend to harm the commercial and/or legal interest of our company;

- other reasons insofar as they are well founded and legal;

After purchasing some products from the online store, if you have chosen to create a user account or subscribe to the newsletter, we reserve the right to ask you to write a "review" opinion about the respective goods. In this sense, we will send an e-mail to your mailing address within 14 days, starting with the moment of delivery of the products. Your answer can be public in the online store, meaning it will be visible to other interested consumers.

If a product and/or a service ordered by the Consumer cannot be delivered by the Trader for objective reasons, the latter will inform the Client/Consumer of this fact and will return to the Consumer's bank account the equivalent value of the Good and/or The respective service if it was paid prior to delivery, within a maximum of 7 (seven) days from the date on which the Trader became aware of this fact or from the date on which the Consumer expressly expressed his intention to terminate the Contract due to proven fault of the Trader.

4. The price of the products. The documents related to the purchased products.

The price of the products in the online store includes VAT (value added tax) according to the legislation and is displayed in British pounds (GBP). The price of the displayed products does not include delivery costs.

Payments related to purchased products will be made in GBP, and invoices related to purchases will be issued in GBP.

The price related to the purchased products is written in the fiscal invoice that is issued to you by the Trader and sent in written form together with the delivered goods, sent to the user account or via electronic correspondence, according to the existing circumstances and the most practical methods that correspond to the legitimate business interest of The Trader and which also respects the rights of the consumer. If the products are delivered to an address outside the UK borders, the Consumer will be responsible for paying customs duties to the extent that they will be charged, and the Trader has not expressed his agreement to bear all or part of such additional charges.

Please keep the tax invoice for the purpose of making a possible return (together with the return form that can be downloaded including from the online store) or, as the case may be, for the purpose of resolving a possible notification during the warranty period, meaning that the presentation of the invoice purchase is mandatory. In the event that you consider that you have not taken possession of the tax invoice and/or the warranty certificate (documents that you must have in order to resolve any non-conformity noticed later during the warranty period) at the latest at the time of taking possession of the goods delivered, please notify us of this without any delay at the e-mail address stratford@madebysociety.com in order to send you a duplicate within no more than 2 working days from the moment the order was delivered.

The value of the products ordered by you can be paid by means of the Mastercard or Visa debit-credit card, and in the latter case, our company will not be responsible for possible commissions or bank restrictions. Also, upon request, we can offer our clients the possibility of paying for orders by payment order to our company's bank account. The counter value of the orders will be considered paid when the bank account of our company is credited with the related amount. We also reserve the right, but not the obligation, to grant the possibility of paying for the products either by card or voucher code.

The price of the products does not include transport costs or customs duties, if applicable, in the case of cross-border deliveries. These accumulated sums are the responsibility of the Consumer, unless it is established otherwise, and in such cases these additional costs will be presented in the online store within the limits of the concretely existing possibilities. The estimated cost for the delivery (transportation) on the tour route of a product in the UK territory is in the amount of approximately GBP (without VAT). Please keep in mind that this is an average price and may vary depending on the delivery address you send us but also depending on the quantity of products ordered.

Our company, according to its own unilateral assessment, reserves the right, but not the obligation, to grant the Consumers the transport of the products on the Trader-Consumer route, respectively the bearing of these costs in whole or in part by the Trader (in the case of the products actually delivered and received by the Consumer) , and in the case of payment of customs duties (in the case of cross-border delivery received by the latter), either both services combined. Failure to exercise this right by the Trader (in the absence of prior information to the Consumer), in whole or in part, obliges the Consumer to additionally pay the price of the transport service chosen by the Trader and/or, as the case may be, the customs fees related to the respective order.

Particular situations:

1. When the Consumer has paid for the ordered products and subsequently, unjustifiably and unfoundedly , refuses to receive and take them over (without exercising the right to withdraw from the contract), which is why they are returned to the Trader's headquarters in accordance with the contractual provisions between him and the Carrier , the direct and indirect transport costs (such as the transport price) will be borne by the Consumer if in such a way the legitimate interest of our company may be prejudiced, which has fully or partially borne these costs in good faith, and The Trader will request you thoroughly as follows. In such a case, the Consumer at fault, respectively if it was in bad faith, remains the owner and bearer of the risks regarding the goods returned by the Transporter to the Trader's premises, and the Consumer is rectified as through his own means and by bearing any incident cost, to take possession of the respective goods at the place where they are stored by the Trader. In such a case, the Trader will ensure the storage of the goods under the conditions and in the location that it will establish unilaterally with a reasonable degree of diligence, the storage costs and related risks being borne by the Consumer. In no case, the Trader will not ensure the storage of these goods for a term that exceeds 30 calendar days, being directed that when this term is fulfilled, he will proceed to abandon the respective goods. Through the understanding of the parties, they can identify and establish together other ways to remove any act of nature affecting their legitimate rights, and the Trader has the right to try a second delivery of these products.
2. When the Consumer has not paid for the ordered products and subsequently, unjustifiably and baselessly , refuses to take them over, the Trader reserves the right to take any legal and contractual action against the former in order to be paid to the latter, the costs of transport, direct and indirect, borne by the Trader in good faith (as it could be but not limited to the value of the transport service), to the extent that the legitimate commercial interest of the Trader is prejudiced. Starting with the moment of the refusal to receive the ordered goods and until the moment when the Trader regains possession of them, the risks related to the delivery of the goods are the responsibility of the Consumer if the latter is at fault and acted in bad faith. Through the understanding of the parties, they can identify and establish together other ways to remove any deed of a nature to affect their legitimate rights.
3. Depending on the concrete circumstances of the cases from the points above, our company is entitled to apply additional measures such as but not limited to restricting the respective Consumer's access/purchases within the online store in the conditions in which we justifiably assess that The Consumer was at fault and in bad faith. By placing an online order as a Consumer, you declare that you are aware of and expressly agree with the rights of our company shown in the points above.
4. Points a, b and c above are applicable when we suspect that the Consumer is directing unfounded abuses towards the legitimate interest of the Trader and, under no circumstances, the provisions of points a, b and c above are not applicable to well-grounded and justified situations , such as would be by way of example but not limited to:

• The consumer exercises his legal right regarding the cancellation of the order;
• The consumer exercises within the legal term regarding his withdrawal from the contract concluded at a distance (online);
• Specific cases of force majeure or other exceptional and proven situations;
• The consumer proceeds in accordance with the law;

5. Transport of products

The products ordered by you will be delivered within the limit of the available stock, in a period usually between 1-5 working days from the moment when we confirm the acceptance of the order, their shipment will be carried out through the transport company partner of our company, more exactly through DHL (which may have subcontractors) or other transport companies that we will contract as the case may be at any later time, according to our unilateral judgment and decision. Thus, the delivery of our products is carried out by courier and not by regular postal services, and the estimated price of the delivery will be displayed in the check-out section when the order is placed by the Customer.

The shipping times of the products ordered by you are directly proportional to the distance between our company headquarters and the delivery address indicated by you, but also to the distance between the location where the delivery is to take place and the nearest unloading point of the carrier. Although our properly trained operators always make every effort to ensure that the delivery of the products to the Consumers takes place within 1-5 working days, rarely this period can be extended, but without implying a longer delivery time for the order of 30 days from the date of its compliance by our company.

In the context of retaining some exceptional situations, the delivery term of the products can be extended in a justified way, an aspect about which you will be informed without delay. The exceptional situations we are referring to can be reported by way of example to unfavorable weather conditions, the existence of justified states of alert, urgency or necessity, hindering or restricting the circulation or the transport of goods, congestion at the border crossing points or the large volume of orders registered and operated either by our company directly, or by partner companies for transport or intermediation of commercial relations.

The ownership of the purchased products is transferred from the Trader to the Consumer when the order is paid in full by the latter. The risks regarding the delivered products are transferred to the Consumer starting from the moment when he came into possession of them in any form or, as the case may be, when the products are taken over by the carrier in charge of such consumer or starting from the moment when the Consumer is imputable the unjustified thorough refusal regarding the reception of the products because the carrier was commissioned by the professional to exclusively deliver the customer's order. The right of return of the products purchased from a distance is recognized by the Consumer starting from the moment of taking possession of the respective goods, the products being returned to our company through courier transport services, with the opening of the package upon delivery in order to verify the content by the Trader.

By placing an order for products, you agree to transmit to the transport company in question, for processing, your data (or, as the case may be, of the person you entrust with receiving the order) necessary for the purpose of delivering the ordered products (respectively , name, surname, delivery address, phone number, e-mail address) as you provided us at our justified request, also agreeing to be notified by phone or by mail by the carrier in connection with the shipment in progress achievement. Since the legitimate interests of the clients come first for our company, we concluded confidentiality agreements together with the contractual partner transport company, through which we asked it to guarantee the processing of personal data in accordance with the applicable legislation. However, the partner transport companies are unilaterally responsible for the way they process personal data, which is why we recommend that you consult their policy regarding the processing of this information.

6. Returning products

All products sold in this online store are subject to the return procedure in accordance with the law. You will find more detailed information about our return process in the Return Policy Section.

7. Product warranty

One of the primary objectives of our company is to ensure that all the products we deliver to you are compliant. With all this, we ask you that when you take possession of the order, carefully inspect both the conformity of the sealed packaging of the parcel, as well as the purchased products as they must exist in the contents of the parcel and notify us without delay of any possible non-conformity because according to according to the legislation in force, we have a legal obligation to provide you with products that are in accordance with the commercial contract. If you suspect that the delivery of the package does not correspond to your order, please sign a document with the carrier agent attesting to any identified non-conformity and send us a certified copy with the original of this document without delay in order to resolve a possible complaint. The content of these terms and conditions will not affect your legal rights in relation to products that may have any non-conformities.

If you believe that any product we have supplied is defective or non-compliant, please consult the Warranty Certificate provided to you and follow the instructions specified to contact us.

8. Registration of a user account

In order to improve the activity of our customers in connection with the online store, as well as for our legitimate, commercial and marketing purposes, based on the consent and choice of the customers, they have the opportunity to create a user account within our online store by providing personal data that will be stored in our database.

The user account is the section in the online store consisting of an e-mail address and a password that allows the consumer to submit the order and that contains information (including personal) about the Customer/Consumer and their history in the online store (such as in especially orders, invoices, guarantees, phone number, e-mail address, name and surname, home address, delivery address, payment methods and dates, etc.).

The user is responsible and will ensure that all the information entered when creating the user account is correct, complete and up-to-date. For an increased security of the user account, the Client is advised to reduce to a minimum the personal data saved within it, not to save access passwords in web browsers and not to remain permanently logged in through them in the user account. For the same reasons, we also advise consumers not to save data on electronic payment instruments in their user account. It is very important that the password set by consumers to access their personal user account is a secure one, meaning that we recommend setting non-numeric passwords, with upper and lower case letters but also with distinctive characters as far as the online platform allows.

Both the creation of the user account and its deletion represent the personal option of our customers, in the sense that the processing of personal data operates under the aspect of consent expressed online through our online store. In addition to deleting the user account by accessing the link/online section dedicated to this electronic operation in connection with our online store, the deletion of the account can also be performed by the Customer by sending an e-mail with clear content to the e-mail address stratford@madebysociety.com, meaning that the e-mail address of the sender must coincide with the e-mail address of the subscriber. In this sense, it is possible to receive an e-mail/text message to confirm the registration of the account or, as the case may be, its deletion, operations that you can perform at any time. We are not responsible for any events that are not under our direct control, such as, for example, but not limited to errors in the functioning of the Internet, the hosting domain, cases of force majeure or other similar incidents. At the same time, after deleting the account, you can always create a new user account in our online store.

Don't forget that you can contact us at any time for support regarding your user account!

9. Subscribe to the newsletter

Both the creation of the user account and its deletion represent the personal option of our customers, in the sense that the processing of personal data operates under the aspect of consent expressed online through our online store. In addition to deleting the user account by accessing the link/online section dedicated to this electronic operation in connection with our online store, the deletion of the account can also be performed by the Customer by sending an e-mail with clear content to the e-mail address stratford@madebysociety.com , meaning that the e-mail address of the sender must coincide with the e-mail address of the subscriber. In this sense, it is possible to receive an e-mail/text message to confirm the registration of the account or, as the case may be, its deletion, operations that you can perform at any time. We are not responsible for any events that are not under our direct control, such as, for example, but not limited to errors in the functioning of the Internet, the hosting domain, cases of force majeure or other similar incidents. At the same time, after deleting the account, you can always create a new user account in our online store.

Don't forget that you can contact us at any time for support regarding your user account!

10. Copyright and intellectual property

The online store www.madebysociety.co.uk , the trade name and web domain of the store, as well as all the information or materials displayed within it, such as but not limited to brands, logos, symbols, codes, models, files, names, descriptions, texts, documents, photos or audio/video sequences, belong directly or indirectly to our company and fall under the legal protection of copyright and industrial property rights.

It is not allowed to copy, broadcast, distribute, appropriate, modify, use or redistribute them without the express and prior approval of our company, approval which can only be granted through an official letter issued or appropriated by our company through authorized representatives.

Infringement of these rules, alteration, counterfeiting, destruction or theft of the information and materials to which we refer, produces legal consequences according to the law. In the same way, legal consequences may be incurred for third parties who create content that is obviously similar or of a nature to cause confusion regarding or in connection with the brands, logos, products, symbols, names, models, information and other materials exposed in within this online store, as indicated above. Therefore, our company offers users the opportunity to access this online store for legitimate, commercial and information purposes, but without affecting our legitimate rights and interests.

Our company reserves the right to initiate any action against third parties and to take legal action against them in order to preserve or protect its copyright and intellectual property rights.

We recommend that Consumers, before purchasing products specific to Made by Society trademarks, make sure of the originality of the respective goods, meaning that you must carefully check the labels, the quality of the seams and the material used, the country of origin, the inscriptions and the prints used .

The original Made by Society brand products are manufactured in Romania and sold only in the stores of the group of companies of which we are a part and in the stores of the partner companies authorized by us.

11. Responsibility

As regards the products sold in the online store, they are intended exclusively for the personal use of the Consumers and to be worn and maintained under normal conditions. Therefore, the products we sell are not intended for sports activities or other activities that do not involve use in normal conditions, such as for example but not limited to activities specific to work in difficult conditions. Therefore, we are not responsible if these products are damaged or destroyed due to improper use or maintenance or due to third parties, which is why, by accessing the warranty policy, we present useful recommendations in this regard.

Regarding the operation of the online store and the data we process through it, we have implemented appropriate and legal security technical and organizational measures, informing you that there are no obvious risks in this regard. It is very important for us and we constantly make every possible effort for us, so as to ensure that all the legal rights and legitimate interests of the Consumers in the commercial relations with our company are respected.

However, at the beginning of navigation in the online store, please read carefully, in full and periodically, as well as before placing any order, the documents we refer to in the preamble of this document (all documents presented publicly in the online store ), as they can be periodically updated, by addition and modification, unilaterally by our company and without the consent or prior notification of the consumers. However, in the cases established imperatively by law or in cases where it is not mandatory by law but we consider it necessary according to the legitimate interest of the Merchant, we will notify the Consumers in advance in terms of updates that intervene in the documents that establish the operating policy of this online store. Important to mention is the fact that any update in this sense will produce effects only from the moment of presentation through public display in the online store. Thus, in the context in which you have already created a user account or are the owner of a newsletter subscription, these updates are applicable to you starting from the moment they are publicly presented in the online store. Conversely, we inform you that if you purchased products from the online store, the information presented publicly in the online store at the time you sent us your order regarding the purchase of products are applicable. By way of exception, the information regarding the update of some legal obligations, the privacy policy regarding the processing of personal data, the policy regarding the use of cookie codes are applicable to all users starting with the moment of republishing by our company in an appropriate form within the online store.

We reserve the right to modify, edit, delete, suspend or interrupt, temporarily or permanently, the online store or its content for reasons that legitimately concern the administration of our business and we are not responsible in this regard except in relation to sales contracts- purchases in the execution period.

Our company reserves the right to limit, according to its own reasonable and justified assessment, the access of third parties to its services and to block, suspend or delete access to the online store, the account or, as the case may be, the subscription of any user in the thoroughly justified case in which we consider that the access, activity/inactivity or orders made by certain users in connection with the online store and/or the activity we carry out could in any way prejudice the legitimate or commercial interests we have. Therefore, we have the possibility to implicitly refuse collaboration with users who exhibit inappropriate behavior, uncivilized or aggressive language or are suspected of undertaking activities contrary to the law or our legitimate interest. As an example, we reserve the right not to accept orders placed by users who have previously placed orders that were not picked up on their delivery date (contrary to the law and our legal interest), respectively who have not partially or fully paid the value of the goods or services ordered (except when exercising the legal rights of Consumers). In the same way, we reserve the right not to honor the orders placed by users who have previously adopted uncivilized language towards our operators or who have tried to defraud payments or are reasonably suspected of trying to proceed in such a manner or contrary to the law and/or contrary to the legitimate interest of our company.

Our company does not assume responsibility for the improper operation/viewing of the information or images displayed in the online store, in the conditions that this situation would be caused by the insufficient technical capacity of the devices used by users to access it. At the same time, we inform you that we are not responsible for certain facts over which we have no direct control. Such an example can be remembered, for example, in the context of technical errors generated by the companies that provide the hosting or maintenance of the online store or that ensure the transmission of the flow of information between the parties of the commercial relationship.

To the extent that the online store displays advertisements or links of a commercial nature belonging to third parties and whose content cannot be directly controlled by our company, we will not be responsible for their content or for possible violations of copyright author and intellectual property. Thus, we expressly distance ourselves from all content in all advertisements or linked pages belonging to third parties and do not claim such content as our own.

In case of an unusually high volume of traffic coming from an internet network, our company reserves the right to ask consumers to manually enter captcha validation codes, in order to protect the information in the online store.

To the extent that certain clauses in the documents presented publicly in this online store would be invalid within the meaning of the law, they are replaced by law with the mandatory and applicable legal provisions, the latter always prevailing. All other provisions in the documents that we present to you publicly in the online store will continue to produce the same legal effects between the Traderand consumers. At the same time, we inform you that the documents presented publicly in this online store are supplemented by law with the imperative provisions of the legislation applicable to the commercial relations in question.

In a fair way, we are responsible for any damage that would result only from our direct negligence or guilt and only proportional to our fault, excluding legal cases that limit liability such as force majeure, fortuitous event, unpredictability and/or other causes of nature similar. We are not liable for any indirect loss, consequential loss, loss of revenue or profit, loss of property damage and/or loss resulting from claims of third parties arising from the use of the site or for any products or services purchased.

We will not be liable, under the contract, for civil liability, pre-contractual or other statements (other than false, fraudulent statements due to our direct fault or negligence) or in relation to the conditions for:

• Any economic losses (including but not limited to loss of income, profits, contracts, business or anticipated savings); or
• Any loss of goodwill or reputation; or
• Any special or indirect losses suffered as a result of or in connection with any provision of the Terms and Conditions;

If the Unfair Contract Clauses of 1977 apply, nothing in these Terms and Conditions shall exclude or limit our liability in the event of death or personal injury caused by our negligence or that of our employees in the course of business by accessing the online store.

None of the parties to the commercial relationship will be liable for the non-execution of its contractual obligations, partially or fully, if such non-execution on time and/or properly is due in whole or in part to an event of force majeure or which meets the particularities of the fortuitous case , as these situations are defined including by law.

12. Notifications

For any notifications, suggestions or questions, we remain at your disposal and please contact us at the e-mail address stratford@madebysociety.com or at our address intended for commercial relations with consumers indicated at the beginning of this information. If you wish to send us notifications, suggestions or questions regarding the personal data that belong to you and are processed by our company, please use the correspondence addresses indicated in this regard in the Privacy Policy for the processing of data with personal character. We will promptly resolve any notification, within a period that will not exceed 30 days from its receipt, except for cases involving detailed checks.

We would like to inform you that you have the possibility of submitting a notification including to the Consumer Arbitration. Consumer Arbitration is approved by CTSI to provide dispute resolution services and an independent view of your complaint in accordance with The Consumer Rights 2015. For further information or to submit a complaint to Consumer Arbitration, please visit www.consumerarbitration.co.uk . Alternatively, your complaint can be addressed to: Consumer Arbitration, 12 - 14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW. At the same time, you are entitled to notify any other competent judicial authority and/or any other competent enforcement body according to the law in  UK.

13. Jurisdiction

The applicable law in the commercial legal relationship between our company and consumers is the law of UK, the country in which our company is registered and has its central professional office. Also, this country also represents the place from which the products ordered by you are shipped and the services you request are provided.

If the content of these Terms and Conditions or any provision of the sale-purchase contract in any document published in the online store is considered by any court or other competent authority to be invalid or unenforceable in whole or in part, they will be considered null and removed by right from the content of the Terms and Conditions and the provisions of the sale-purchase contract remaining current, the latter continuing to be valid.

All disputes regarding the interpretation, execution or termination of the terms, conditions or policies presented in this online store can be resolved amicably between the Trader and the consumer or can be submitted to the legally competent bodies for resolution.

This document represents the property of our company, with the sole purpose of justifying the commercial relationship we have with our clients. It is forbidden to copy, distribute or appropriate the document.

MADE BY SOCIETY promptly gets involved in respecting the legitimate rights of its Clients, having a primary concern including respecting the legal provisions that govern the activity of our company.