Privacy Policy

What personal data?

We collect several types of information from and about users, including :

• by which you may be personally identified, such as your name, signature, phone ,email address and just in case needed some information from your ID Card; • bank account (in case of returning product/ or any other situation that may require);
• delivery address;
• body size;
• information about your internet connection and the equipment you use to access our website
• usage details ;
• Signature ;
• Telephone number ;
• Data necessary for invoicing, such as certain data from the personal identity card, if necessary ;
• Bank account when necessary, for example but not limited to, the case of returning the value of the purchased products in exchange for their return and only when there is an obligation in this regard.

The source of this information:

• directly from you when you provide it to us ;
• automatically as you navigate through the site (Note! Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons, and other tracking technologies).
• from third-parties, for example, our business partners.

Information You Provide directly to us may include:

• information that you provide by filling in forms on our website (this includes information provided at the time of registering your request, subscribing to our email list, posting comments or content);

• records and copies of your correspondence (including email addresses), if you contact us;

Information We Collect through Automatic Data Collection Technologies:

• as you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

• details of your visits to our website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website;

• information about your computer and internet connection, including your IP address, operating system and browser type;

Why we need to process your personal information

• your identity data (for example, your name, surname, image, language and country from which you interact with us, contact data, etc.);
• economic and transactions information (for example, your payment or card data, information on your purchases, orders, returns, etc.);
• connection, geolocation and/or browsing data (for example, the location data, the device identification number or the advertising ID, etc.);
• commercial information (for example, if you have subscribed to our newsletter);
• information about your body size and preferences;

• to manage your registration as user of the Platform (if you decide to become a registered user of our Platform, we need to process your data to identify you as a user of the Platform and grant you access to its various functionalities, products and services available to you as a registered user)

• to contact you for updates or informative notices related to the contracted functionalities, products or services, including quality surveys and to be able to establish the degree of customer satisfaction with the provided service;

• to manage payment of the products that you purchase, regardless of the payment procedure used. For example: if on purchasing any of our products through the Website or the App, you opt to activate the functionality of save your payment data and your shipment address for future purchases, we need to process the indicated data for activation and development of that functionality;

Note! Consent to the activation of this functionality enables your autocompleted payment data to appear in subsequent purchases so that you do not need to introduce them in each new process, and these data will be deemed valid and effective for subsequent purchases.

Note! You may change or cancel your payment data at any time through the section on payment
information, either of your Website registered user account.

Note! To manage potential exchanges or returns after you have purchased and manage requests of
availability information for articles, reservations of products through the Platform, depending on the
availability of such options from time to time.

• for invoicing purposes and to make available to you the tickets and invoices of the purchases you have made through the Platform;
• to ensure that you are able to use other available functionalities or services, such as the purchase receipt ;
• to meet requests or applications that you make through the Customer Support channels (ex. when you have a warranty issue) ,we only process the personal data that are strictly necessary to manage or resolve your request or application.

• personalize the services, we offer you and enable us to give you recommendations based on your interactions with us on the Platform and an analysis of your user profile (for example, based on your purchase and browsing history).
• if and when you subscribe to our Newsletter, we will process your personal data to manage your subscription, including to send customized information on our products or services through various means (such as e-mail or SMS)
• accordingly, please take into account that this data processing implies analysis of your user or customer profile to establish your preferences and therefore which products and services are most fit to your style when sending you information (for example, based on your purchases and browsing history, just in case you chose so we will make you suggestions on products that we believe may interest you (newsletter) ;

Note! Remember that you may unsubscribe from the Newsletter at any time.

Note! If you do not want to receive push notifications, you can deactivate this option in your device.

• if you use social media, we may provide the companies with which we collaborate certain information

• we can also use, if needed, your personal data only if you agree to, to carry out measurement and segment analyses on the ads which we show users on some of our collaborators’ platforms (to do this we collaborate with these third parties who offer us the necessary technology to use these services).

Note! Keep in mind that, although we do not provide identifying personal data to these collaborators, we do give them some form of identifier each time:

• when we gather your personal data from a variety of sources, we may consolidate them under certain circumstances for the purpose of improving our understanding of your needs and preferences related to our products and services ;
• to perform promotional actions (on participating in any promotional action, you authorize us to process the personal data that you have shared with us depending on the promotional action and disclose them through different media such as social networks or the Platform itself);

Note! In each promotional action in which you participate you will have available the terms and conditions where we will be providing more detailed information about the processing of your personal data.

• to disseminate in the Platform or through our channels in the social networks photographs or pictures that you shared publicly, provided that you expressly give us your consent for the purpose;

Analysis of usability and quality to improve our services If you access our Platform, we inform you that we will treat your browsing data for analytic and statistic purposes, i.e., to understand the manner in which users interact with our Platform and with the actions we implement on other websites and apps, so we can improve them. In addition, we occasionally perform quality surveys and actions to know the degree of satisfaction of our customers and users and detect those areas in which we may improve.

Legal terms that permit to process your data

1. To manage your Platform user registration: we process your data because this is necessary on the terms regulating the use of the Platform. In other words, for you to be able to register as a user on the Platform, we need your permission to process your personal data.

2. Development, performance and making of the purchase or services contract: we process your data because their processing is necessary for us to make the purchase or services contract with you. Certain processing of data related to the purchase process is activated only because you request or authorize it, as is the case of the storage of payment data for future purchases or the processing of data. In these cases, our processing of your data is supported by your own consent. In addition to this, we process your location data when you provide us your consent in order to offer you specific services through the App.

Note! We consider that we have a legitimate interest to carry out the necessary verifications to detect and prevent potential fraud or fraudulent uses of the Platform, for example when you make a purchase or return.

3. Customer Support : we consider that we have legitimate interest in answering the requests or queries

raised by you through the existing different contact channels. We understand that the processing of these data is also beneficial to you to the extent that it enables us to assist you adequately and answer to the queries raised. When you get in touch with us, in particular, for the management of incidents related to your order or the product/service acquired through the Platform, the processing of your data is necessary to perform the purchase contract. When your request is related to the exercise of your rights on which we inform you below, or to claims on our products or services, we are legally permitted to process your data for compliance with our legal obligations.

4. Marketing : we are legally permitted to process your data for marketing purposes due to the consent that you give us, for example when you accept receiving customized information through multiple channels, when you accept receiving push notifications in your device, when you configure it in the privacy settings of your device, when you consent through the cookies settings or when accepting the legal terms and conditions to participate in a promotional action or to publish your pictures on the Platform or on our social networks' channels. To offer you personalized services or to show you customised information, whether on our Platform or those of third parties, as well as to engage in data

enrichment, we consider that we have a legitimate interest to conduct a profiling with the information that we have about you (such as your browsing, preferences or purchase history) and the personal data that you have provided us, such as the age range or language, since we understand that the data processing of these data is also beneficial to you because it allows you to improve your user experience and access the information in accordance with your preferences.

5. Analysis of usability and quality : we consider that we have a legitimate interest in analysing the Platform usability and the user's satisfaction degree, since we understand that that the processing of these data is also beneficial for your because the purpose is to improve the user experience and provide a higher quality service.

For how long your data will keep

The time for which we will keep your data will depend on the purposes for which we process them, as

explained below:

• to manage your Platform user registration :we will process your data for the time during which you remain a registered user (meaning, until you decide to unsubscribe);
• development, performance and execution of the purchase or services contract: we will process your data for the time necessary to manage the purchase of the products or services that you buy, including potential returns, complaints or claims related to the purchase of the product or service in question;

Note! Sometimes, we will only process the data until the time when you decide, as is the case of payment data that you requested us to store for future purchases (where this feature is available);

• customer support: we will process your data for the time necessary to meet your request or application.

• marketing: we will process your data until you unsubscribe or cancel your subscription to the newsletter (we will show you personalised ads until you change your device, browser and/or cookies settings so that permission to do so is revoked)

• promotional actions: we will keep the data during a six (6) months period from the end of the action.

• analysis of usability and quality: we will process your data occasionally for the time during which we proceed to carry out a specific quality action or survey or until we anonymise your browsing data.

Note! Notwithstanding the fact that we will process your data for the time strictly necessary to achieve the purpose in question, we will subsequently keep them duly stored and protected for the time during which liability may arise for their processing, in compliance with legislation in force from time to time.

Note! Once each of the potential actions is legally prescribed, we will delete the personal data.

Sharing your data with third parties

To achieve the purposes mentioned in this Privacy we must give access to your personal data to third parties that provide us with support in the services that we offer :

• some of the Group companies located in EU , in order to get access to some facilities such digital services& storage, and other support tasks; • financial institutions; • anti-fraud detection and prevention entities;

• technological and analytical service providers; • providers and partners of services related to logistic, transport and delivery and/or their partner establishments;
• providers of customer support related services; 
• service providers and collaborators related to marketing and publicity, such as advertising agencies, advertising partners or social media that in certain cases may act as joint controllers.

Note! For service efficiency purposes, some of these providers are located in territories outside the UK that do not offer a level of data protection comparable to that of the UK. In such cases, we inform you that we transfer your data with adequate safeguards and always keeping your data safe, using the most convenient international data transfer tools, in example the Standard Contractual Clauses and any relevant supplementary measures.

Your rights when making your data available

Individual data subjects have the following rights under the UK GDPR:

• The right to be informed about our collection and use of your personal data;
• The right to access your personal data by means of a subject access request;
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete;

• The right to erasure ;
• The right to restrict or object to our processing of your personal data for particular purposes;
• The right to data portability;
• Rights relating to automated decision-making and profiling. We DO NOT, however, use yor personal data in this way.

Further information about your rights or any other issue regarding the use of your personal data, can be obtained from our DPO - dataprotection@madebysociety.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office if you feel that your rights have been breached.

 If you wish to make a data subject access request, please do so in writing, sent to the email or postal address shown above, clearly marking your correspondence as a subject access request.

We do not normally charge for subject access requests unless they are ‘manifestly unfounded or excessive’ (e.g. repetitive). We will respond to your subject access request within one month of receiving it. In the unlikely event that your request is particularly complex, a further two months may be required but we will keep you informed if this is the case.

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details and we will respond as soon as possible:

Email: dataprotection@madebysociety.com

Changes to the privacy policy

We may amend the information contained in this Privacy when we consider this appropriate. Should we do so, we will notify you by various procedures through the, or we may even send you a notice to your e-mail address when the change in question is relevant to your privacy, for you to be able to review the changes, assess them and, as the case may be, object or unsubscribe from ay service or functionality. In any case, we suggest you to review this Privacy Policy from time to time in case minor changes are made or we make any interactive improvement, taking the opportunity that you will always find it as a permanent point of information on our Website and our App.

Made by Society is promptly involved in observing the legal rights of their Clients, having a primary concern to, including, observing the legal provision governing our company’s activity.

Approved by D.P.O.